Monday, April 2, 2007

no apologies from technology

so, I've decided to become a ranter, rather than express anything of utility.

pure and simple.

technology can not keep up with itself!

it is no longer a simpler more efficient means to an end. technology has become a means to a means to a means to a means to a means, and so on and so forth, but no END.

there was a time when a man would work for years upon years doing what he had to do to survive. at some point he would stumble upon a more efficient solution to that work. the man needed to pick fruit from the tree to feed himself and his family. he would climb the tree, pick the fruit, and drop it to the ground. some of the fruit would be damaged from the drop, and it would become more and more difficult to get to the higher fruits. *lightbulb* as he fell from the tree one day, a long branch came tumbling down with him. if i use this branch to reach the fruit, i SAVE myself much effort, energy, and trouble. suddenly technology emerged. a more efficient means to an end. less energy in a closed system by adding an external factor.

technology has always contained this simple formula. in the last 20 to 30 years, it is seeming to get out of hand. of course this is due to the exponential growth in technology. the explosion since the invention of controlled electricity has been amazing and still is! but i am seeing, first hand, an issue that is causing the very nature of technology to implode upon itself.

a man creates a complex system that makes life easier. no man better understands that system than its creator, and even he cannot maintain the understanding that he had as he was creating it. so the system is put in to use on a large scale level. however, rather being handled with the care and delicacy that should be required of a system that so many people will be reliant upon, it is put into production as quickly as possible, to avoid being beat out by competition.

here in lies the problem. the early and impatient release of the technology exposes the consumer to its steadfast failures, which requires the need for repairs, which requires the need for technicians, which requires the need for training, which requires the need for manuals, which requires the need of the creator to document, which he didn't, because he was to busy getting the product to the public before the competition, and he can't do now, because he's too busy creating version 2.0 due to the enormous amount of problems of 1.0.

and it continues and continues.

i am a technician and see this first hand every day. i nor does anybody else have time nor resources to keep up with learning version 1.0 well enough to support it, let alone 1.1, 1.2. 1.3 ... 2.0, 3.0, 4.0, etc.

it's a never ending cycle and everybody suffers! consumer, repairer, users, sellers, etc. how have they suffered? we've lied to them! the technology has said "look at me, i'm pretty... and I promise to make your life easier and even more FUN!"

first and foremost, when it ends up taking more energy to support the technological advancement, than it does to do it "the OLD way", your purpose has FAILED! the consumer could have picked their fruit with their branch in a matter of minutes, rather than the remote controlled super duper fruiter picker, that they were told they could use from the comfort of their couch (hmmm ... this brings to mind my next rant, COUCHES & LAZINESS!!!)

the REAL scenario: the consumer had to go to the store, buy the remote controlled super duper fruiter picker, come home, unpack it, build it, go back to the store, buy the batteries, back home, turn it on, ... , pick up the pieces, pack it back up, bring it back to the store, where they are told to take it to the repair shop, to the repair shop where they shell out nearly as much as the remote controlled super duper fruiter picker was originally worth to have it repaired, only to bring it back home, and watch it pick a fruit and break again, destroying the single fruit that it even picked.

no thanks, i prefer the branch method!

another point that needs to be made, is that this is not always the case. some people have realized that doing something slowly and correctly the first time, resolves all of the potential problems down the line. they may not be the first to market, or the fanciest product, but stability, adhering to standardized protocols, efficiency, and quality always win.

and marketing is evil!!!!!!!!! this could all be resolved if we could control the lying consumer marketing. "We stand by our Quality!" sounds good to me, i'll take it! a couple of days later, "I bought this thing, and ummm... it doesn't work..." the committed reponse "well let one of our Highly Trained Technicians resolve that for you!" "ummm... it still doesn't work, and they don't know how to fix it!"

why???!! because they were never trained, and there are no manuals, and no one ever documented anything, and it was quickly stuffed into a cannon and shot into a crowd of unsuspecting, easily swayed consumers.

LESSON LEARNED: If you want to make your life easier, buy the technologies that have stood the test of time, don't require maintenance, and make sure that it IS actually saving you effort or time in some SIMPLE manner.